Refund & Dispute Policy

Effective Date: March 18, 2026

This Refund & Dispute Policy (&quotPolicy&quot) outlines how refunds, disputes, and transaction reversals are handled on GHOSTPLAY, operated by GHOSTLLC VENTURES (&quotGhost&quot, &quotwe&quot, &quotus&quot, or &quotour&quot).

By using the platform, you agree to this Policy.

1. General Policy

All transactions on Ghost are final once completed.

Ghost operates an automated protected checkout flow, and refunds are only issued under specific, limited conditions outlined below.

2. Eligibility for Refunds

A refund may be issued only if all the following conditions are met:

• The purchaser raises a dispute within the active transaction window.
• The publisher has provided invalid, misleading, or unusable delivery information.
• The purchaser has not materially altered the delivered item in a way that affects verification.

Ghost reserves the right to deny refunds if sufficient evidence is not provided.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The purchaser fails to act within the transaction timer.
• The purchaser accepts delivery and later changes their mind.
• The delivered item is later lost, banned, suspended, restricted, or changed by a third party after the transaction is completed.
• The purchaser provides incorrect claims or insufficient evidence.
• The transaction is completed automatically without dispute.

All completed transactions are considered accepted and final.

4. Automatic Fund Release

Funds are released automatically when:

• The purchaser confirms the transaction.
• The transaction timer expires without dispute.

Once funds are released:

• The transaction is closed.
• No refunds will be issued under normal circumstances.

5. Dispute Process

To initiate a dispute:

• The purchaser must raise the issue before the timer expires.
• Ghost may request screenshots, delivery proof, and communication logs.

Ghost will review the evidence and make a determination.

Important:

• All decisions made by Ghost are final.
• Ghost is not obligated to resolve disputes lacking sufficient proof.

6. Payment Reversals & Chargebacks

Users agree not to initiate chargebacks or payment reversals outside the platform.

If a chargeback is initiated:

• Ghost reserves the right to suspend or terminate the user's account.
• Ghost may restrict access to funds.
• Ghost may provide transaction evidence to payment processors.

Fraudulent chargebacks may result in permanent account bans.

7. Platform Fees

Platform fees are non-refundable, except where required by law.

8. Limitation of Responsibility

Ghost is not responsible for:

• Third-party reversals or prior-access disputes.
• Game publisher actions (bans, suspensions).
• User negligence during the security window.

Users accept the risks associated with user-supplied digital item deliveries.

9. Policy Updates

Ghost reserves the right to update this Policy at any time.

Continued use of the platform constitutes acceptance of any updates.

10. Contact

For refund or dispute inquiries, contact:

By using Ghost, you acknowledge and agree to this Refund & Dispute Policy.